Provide stakeholders with effective and efficient personal lines underwriting services according to the required standards and procedures in order to retain existing clients and secure new business in support of the business strategy.

Financial

• Take appropriate action to minimise cancellations
• Ensure new business targets are met
• Ensure retention targets are met
• Ensure and contribute to minimisation of general expenses

Client

• Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant
• Build and maintain mutually beneficial relationships with internal and external stakeholders
• Ensure and contribute to achieving own and company required client satisfaction targets

Business processes

• Adhere to company quality standards and broader regulatory frameworks wrt the following processes (but not limited to):
o General Enquiries such as but not limited to cover, products, processes etc
o New Business, Renewals, Endorsements and Re-broke
? Conduct risk assessments
? Analyse clients’ portfolios
? Request, obtain and assess quotes from insurers
? Rate policies
? Request, obtain and/or provide clients with all required information and/or documents
? Arrange valuations and reinsurance
? Raise premiums
? File all relevant documentation electronically and in hard copy
? Upsell cover to clients where appropriate
o Cancellations
? Follow retention processes
? Cancel the policy on the system
? Confirm cancellation request with the client
? File all relevant documentation electronically and in hard copy
o Refunds
? Raise invoices
? Request refunds from line manager electronically
? File all relevant documentation electronically and in hard copy
• Ensure productivity targets are met
• Contribute towards and ensure continuous improvement in own and team performance
• Adhere to company mandates
• Participate and contribute in ad hoc projects
• Report any suspected fraud, misrepresentation and/or dishonesty
• Keep accurate record of own activities

Learning and growth
• Live the RBS Way
• Ensure continuous self-development
• Share information and knowledge with the team

Job Requirements
• Matric or equivalent
• RE5
• FAIS Compliant (credits and/or full qualification)
• Computer Literate
• Excellent communication skills
• 3 years’ experience working in a client services environment
• 3 years’ experience as a Personal Lines Underwriter, working with High Nett Worth Clients
• Own vehicle and driver's licence