Portuguese speaking Customer Service Representative - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 07-01-2022 6:49:37 AM
We have an exciting career opportunity for a Portuguese speaking Customer Service Representative to join a prestigious airline brand in Cape Town, South Africa. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job opportunity for a Portuguese speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!

Your key job responsibilities as the Portuguese speaking Customer Service Representative in Cape Town, South Africa:

- Assist passengers with pre & post flight departure travel-related queries in customer relations department in Portuguese & English languages
- Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
- Fully paid product and systems training provided
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels

Requirements for this Portuguese speaking Customer Service Representative job in Cape Town, South Africa:

- Native/Advanced level in Portuguese language: Verbal & Written skills essential
- Permanent residence permit or South African ID holders only
- Flexibility to work shifts. Weekends may apply
- Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred
- Excellent Computer literacy & technical skills
- Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial
- Own transport
- No criminal record