Join a company where you can grow and develop in your career, where they are fanatical about their clients and staff as they become the greatest customer engagement services company in the world, rich in diversity and talent. If you’re fluent in Portuguese and looking for an exciting career opportunity in Cape Town, South Africa, this Portuguese speaking Social Media Support job could be perfect for you!

Your key job responsibilities as the Portuguese speaking Social Media Support in Cape Town, South Africa will include:

- Provide a positive experience and professional responses to user comments and questions on social media and other channels
- Own and resolving technical issues for customers
- Deliver technical assistance in an engaging manner – supporting customers at all technical experience levels
- Drive customer satisfaction and enhancing the Client brand, through championing products and educating customers
- Harness social media to educate brand followers and influencers increasing product knowledge and reach
- Truly become an ambassador for their products, by embracing culture and tone of voice, within every social interaction you deliver

Requirements for this Portuguese speaking Social Media Support job in Cape Town, South Africa:

- Fluent in written and spoken Portuguese and English
- At least 6 months’ experience in a customer service environment
- Experience using popular social media platforms, especially Facebook & Twitter
- Excellent technical proficiency and reasonable knowledge of the Internet
- Can communicate technical issues and troubleshoot in a friendly manner to all levels of technical ability
- Creative writing skills, the ability to repeat the same message, written in many ways and tailor it to customer technical expertise level
- Team player, supporting the team in achieving the highest quality standards