Excavator Product Specialist with minimum 5 years’ experience in earthmoving machinery, electrical and hydraulics specific to Excavators, required to ensure specialist support to clients and to upskill all delegates through effective training.

Minimum requirements:
• Qualified Artisan – Mechanical / Electrical / Hydraulic essential
• Engineering Certificate essential
• Minimum 5 years’ experience in facilitate training
• Minimum 5 years’ Earth Moving machinery, Electrical and Hydraulics with Electrical and Hydraulic experience essential
• Minimum 5 years trouble shooting Hydraulics / Electrics / Diesel Machines essential
• Valid driver’s license required

Responsibilities:
• Product support and technical support to Dealer Network and clients
• Assist Dealer with technical enquiries and technical problems
• Investigate Field Information Reports (FIR) to identify notifications
• Determine cause of problem and submit FIR to factory for customer assistance and feedback
• Receive and enforce service bulletin instructions to ensure compliance
• Provide technical support (verbal and physical) to ensure continuous operations
• Provide technical support to external customers within SA and conduct continuous monitoring of service and product quality
• Regular site visits to advise clients and dealers of possible problems
• Training to delegates on specialized field and assess staff on practical training
• Feedback to Training Supervisor re progress of mechanics in practical training
• Perform health and safety training
• Conduct training to mechanics on technical report writing
• Warranty claims – assist Warranty Coordinator with technical queries to judge warranty claims
• Check FIR to ensure warranty claims are processed timeously
• Conduct trend analysis on all warranty claims to identify possible breakdown trends