Program Administrator / Systems Administrator

Job Role:
The tasks/products/programs under the control of the Program Administration & Control (PAC) team began their lifecycle in Project Management. Once launched, PAC team members are responsible for providing administrative support, maintaining the accuracy of data and liaising with the clients and suppliers.
Key Responsibilities:
? Work directly with major clients to support the management of ongoing programs; Order Vetting and processing, script checking, client/store setups, ACH management (automated funds transfer processes and banking updates), Franchisee Administration, Card Fulfilment management, Third party coordination and technical support
? Accounts and Records Management for several major client gift and loyalty programs
? Ongoing manual intervention; monitoring, control, troubleshooting, problem analysis, and administrative table updates
? Proactively assess the impact of any problems that arise with the routine processes and coordinate resolution of the problems with merchants
? Coordinate with external vendors and partners (banks, fulfilment organizations, etc.) to escalate and resolve issues that arise in any of the routine processes, in a timely manner
? Perform business-to-business collection calls on past due accounts
? Maintain a detailed record of all past due accounts and analyse overdue amounts
? The team works closely with the internal operations teams; PM, QA, Product Development, to resolve escalated "Call Tracking Tickets" (client trouble reports) and escalate issues as necessary and in a timely manner
Key Requirements:
? Relentless attention to detail, accuracy and functionality
? Excellent communication skills; written and verbal
? Client-oriented
? Analytical, process-oriented and comfortable with routine tasks
? Advanced computer skills in basic applications including MS Excel, Word, Outlook
? Previous bookkeeping, collections and accounts payable experience an asset
? Adaptable to change
? Strong desire to learn