QA Supervisor Verfied

Salary Negotiable Abroad more than 14 days ago 26-07-2019 10:23:55 AM
20-09-2019 10:23:55 AM
JOB CONTEXT:
The QA Supervisor ensures that all quality assurance processes and systems are in place to manage and develop NITI’s curriculum and leads to the maintenance and improvement of academic standards.

Basic Job Requirements & Accountabilities:
Description
Works with Heads of department to implement the NITI’s quality assurance framework for further education courses and curriculum.
Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements and implementing change.
Meets quality assurance financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Develops the annual Quality Assurance/Quality Management Plan for the curriculum and training programs at NITI
Determines, negotiates and agrees upon in-house quality procedures, standards and/or specifications
Manages the processes and documents necessary to respond to all curriculum and quality audits. Develop centralised records and monitor the results of internal and external audits and inspections including external verifier reports
Manages and prepares the necessary documentation for internal and external validation with the curricula development and evaluation unit team.
Develops systems to record and monitor compliance with curriculum policies including policies for assessment and internal verification
Ensures compliance with all awarding and validating body requirements and keep the Marketing & Development Director informed of impending changes.
Reviews existing policies and procedures and recommends changes in them to make review of curriculum more robust and relevant.
Initiates and completes reports, tracks Key Performance Indicators (KPIs) and other administrative tasks as required.
Integrates quality processes with technology to make it seamless and relevant.
Creates and Updates detailed training documents for end users for any process developed or changed
Keeps abreast with the best practices in quality initiatives in curriculum development and evaluation and recommends them to senior management.
Schedules regular continuous improvement meetings along with the QA analyst for corrective actions against non conformances to quality in curriculum.
Supervises the work of the quality analyst and ensures compliance to overall quality requirements of NITI

QUALIFICATIONS & EXPERIENCE:
Bachelor Degree in Business Administration, Management Information System, Financial Management or equivalent
9 years of relevant experience in curriculum development with the last 4 years in Quality analysis and evaluation of curriculum in a supervisory role
Experience with QFD methodology will be preferred
Project Management skills essential for this role. Certification such as PMP preferred
Experience in program planning, implementation and evaluation essential
A good understanding of statistical tools essential for this role

COMPETENCIES:
Technical:
Ability to perform statistical and problem analysis
Highly process driven and rigorous with an eye for detail
Highly competent with computers especially Microsoft Office

Behavioral:
Ability to plan and carry out responsibilities with minimum supervision
Strong decision making capabilities
Ability to point out when things are going wrong
Ability to work under stiff times lines and deliverables
Excellent interpersonal skills with staff, senior management and heads of departments and with external parties such as Quality bodies.