Our Client an internationally recognized non-profit organisation who provide health care services throughout South Africa to both the general population and communities at increased risk for HIV and TB, including adolescent girls and young women, sex workers and people who use drugs.

POSITIONS AVAILABLE : Quality Improvement Coach x 3 based in Cape Town - Fixed Term (1 year) in line with funding

PURPOSE OF POSITION

The Quality Improvement (QI) Coach will support a dynamic team to optimise programme performance using QI methodology. A proactive approach to the coordination and coaching on QI methodology will enhance TB surveillance deliverables. The incumbent will provide coaching,
guidance and coordination of QI methodology - linked activities. There is a close working collaboration that includes Quality Improvement Advisors, QA/I Managers plus core facility (DoH / THC) - based role - players.

Main job tasks, duties and responsibilities :

1. Quality improvement (QI) methodology in health care
* Provide QI methodology support to stakeholder teams:
* Analyse and interpret data to identify opportunities for improvement
* Support and monitor quality improvement projects in stakeholder-based TB programme
* Build a quality improvement environment with stakeholders
* Conduct training and learning sessions
* Provide technical assistance to stakeholder QI teams
* Coach all QI-linked staff in order to transfer skills and conduct interventions towards achieving the multi-facility QI project aims including:
* Use data to identify bottlenecks and underlying causes
* Develop, test and disseminate change ideas to close gaps
* Track data over time to draw periodic reports
* Display QI activities and run charts at facility-level
* Assist facilities to develop SOP’s for implementing successful change ideas
* Author reports, maintain records of all working procedures, development and implementation of new procedures and standards
* Follow-up on the implementation of changes HRTEM050
* Guide stakeholders in the development, implementation and measuring of QI initiatives
* Identify and report on QI methodology successes
* Support the use of prescribed data tools to track progress within and across project facilities at facility or sub-district level
* Ensure all facilities have accurate, current and relevant QI tools prominently displayed
* Facilitate training and learning sessions as per work plan and stakeholder needs
* Apply adult education methodology
* Conduct ongoing feed-back sessions with THC managers and employees

2. Liaison with stakeholders
* Liaise with internal and external role players and maintain a current understanding on all aspects of QI methodology, including policy and guidelines

Education and experience
* Bachelor’s degree in Health Sciences or post-basic nursing education qualification
* 2 years post-basic experience in QI methodology within the district health system
* Experience in TB and HIV prevention and management
* A proven track record in delivering QI methodology activities and successes
* Proficiency in district health data management systems (, Web-DHIS, THIS data)
* Fluent in English and Afrikaans / isiXhosa
* Valid driver’s licence
* Clear criminal record
* Ability to travel in the Cape Metro region

Advantageous
* Previous work experience in NGOs or funded programmes

Key skills and competencies
* Conversant with South Africa’s National Strategic Plan on HIV, TB and STIs 2017–2022 (NSP) and the Treatment and Retention Acceleration Plan (TRAP)
* Knowledge of government guidelines and protocols for HIV and AIDS management
* Previous work experience in NGOs or funded programmes, specifically in the Eastern Cape and ? TB programme area, will be an advantage
* Must have experience in TB and HIV prevention and management
* A proven track record in delivering QI methodology interventions
* Flexibility to work at a number of geographically dispersed sites
* Very good interpersonal skills
* Ability to trouble shoot and problem solve
* Advanced negotiating skill

NOTE : No relocation cost will be covered by our Client / Organisation.