Randburg, Johannesburg: DEBT COUNSELLING CONSULTANT
Minimum Requirements:
-Well presented and professional
-Fully proficient in English a must (Afrikaans proficiency preferred)
-Approximately 1 year Debt Counselling working experience a must (Not Debt Collection experience)
-Experience in dealing with consumers and Credit Providers a must
-Good understanding of Debt Review process
-Computer literate
-Clear criminal and credit records
-Strong people and communication skills
-Consumer focus and service orientated
-High levels of stress tolerance and resilience
-Stable employment record and contactable references
Duties:
-Debt Counselling call centre duties
-Telephonic interaction with clients regarding debt counselling
-Receiving inbound calls and making outbound calls to educate consumers as relevant on process and next steps
-Capture customer information on system
-Completion of relevant documents from Form 17.1 to Form 19, debt balances, COB’s etc.
-Handling Credit Provider and client queries
-Make outbound calls and/or send e-mails to consumers and Credit Providers to follow up on outstanding documents
Salary: ± R 7 000.00 – R 8 000.00 gross + commission (Negotiable depending on Debt Counselling experience)