Receptionist | Rosebank | 5 Star Boutique Guesthouse
We are looking for experienced RECEPTIONIST/RESERVATIONIST to join this upmarket 5 Star Boutique Hotel, located In Rosebank, Johannesburg. The Guesthouse prides itself with newly renovated upmarket rooms, Spa, lush green gardens, indoor hot water swimming pool and state of the art conference facility
Skills and Experience required for this position
• Matric certificate
• at least 3 years' experience in the hospitality industry - reception / reservations
• experience from an upmarket establishment (luxury hotel or 5 star lodge)
• Previous experience with Nightsbridge and Outlook
• excellent communication skills
• fluent in English
• additional languages knowledge will be an advantage
• attention to detail
• good under pressure and fast thinker
• ability to communicate well with guests
• A friendly and welcoming approach
• High standards of dress and presentation
• Ability to remain calm during difficult situations or in a very busy environment
• To ensure that all reservations and cancellations are processed efficiently
Key Responsibilities
• Dealing with guests over the phone
• Taking and inputting reservations
• Negotiating rates in Guesthouse
• Upselling, or offering a more expensive room to the Customer
• Providing a friendly, welcoming and efficient service to all Guests
• Undertake front of house duties, including meeting, greeting and attending to the needs of guest
• To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
• To deal with guest requests to ensure a comfortable and pleasant stay
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To be responsible for accurate and efficient accounts and guest billing processes
• To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
• To ensure that all reservations and cancellations are processed efficiently
• To keep up to date with room prices and special offers to provide accurate information to guests
• To report any maintenance, breakage or cleanliness problems to the relevant manager
• To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire
• Pleasant telephone manner
• Good administrative skills and the ability to use email and booking systems
Salary Package
• Highly negotiable based on experience
• Performance incentive
• 13th Cheque
Starting date – 1 Feb 2021
To apply for the Receptionist | Rosebank | 5 Star Boutique Guesthouse, kindly send your cv in word document with all relevant documentation.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.