Restaurant Manager.

Family Restaurant - Mthatha - Eastern Cape Province.

The Restaurant Manager is fully responsible for the operation in the restaurant, reporting directly to the General Manager and the owner.

Areas of responsibility include Restaurant, Bar, and Children Play area  other public areas.

Supervises daily F&B operations and assists with menu planning, ordering, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.

Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.

Determines training needed to accomplish goals, then implements plan.

Requirements :

High school diploma - Matric.

4 years experience in the Food and Beverage, culinary, or related professional area.

OR 3-year degree from an accredited university - Hospitality Management

5 years experience in the Food and Beverage, culinary, or related professional area.

Managing Day-to-Day Operations Supervises and manages employees.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others;

advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Ensures and maintains the productivity level of employees.

Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Empowers employees to provide excellent customer service.

Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations

Handles guest problems and complaints.

Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

Ensures corrective action is taken to continuously improve service results.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing and Conducting Human Resource Activities

Ensures employees receive on-going training to understand guest expectations.

Salary highly negotiable and market related including single accommodation or suitable for a couple.