Retail Operations Manager - Sandton Verfied

Salary Negotiable Sandton, Gauteng Sandton, Gauteng more than 14 days ago 18-10-2021 5:43:11 AM
13-12-2021 5:43:11 AM
As the Operations Manager you will oversee all of the daily Operations of the Store. A drive and passion about delivering exceptional levels of customer service, driving sales and all KPI’s is required. You will be required to manage the store’s operational employees, performance evaluation, scheduling and assigning duties and responsibilities by training, coaching and developing the team.
You will be responsible for motivating & engaging staff and to ensure the staff represents and embraces The Diamond Closets’ Values and understands their goals. You will also be required to hold regular team meetings to communicate with the staff on any matters identified by you as well as status updates.
Day to Day Role Responsibilities:
• Manage rosters ensuring adequate cover for the shop floor for customer service, opening & closing times, daily dispatches as well as stock replenishment.
• Lead and be responsible for training and development of new employees
• Carry out annual performance reviews on warehouse and operational staff as well as providing clear direction and support
• Responsible for the induction and development of the team by providing on the job training and assessing progress, through written reviews.
• Completing payroll activities, including sending new starter, employee changes and leaver information to HR accurately and on time.
• Train and develop the team to ensure they deliver outstanding customer service
• Reviewing the team performance, providing immediate feedback (both positive and development) in order to recognize and praise excellent performance and to develop areas of need.
• To identify and proactively manage any poor performance issues using appropriate company policy.
• Completing and updating all retail targets and communicate to the team.
• To ensure all HR and H&S policies and procedures are adhered to.
• To comply with Data Protection relevant to the business and ensure correct practice is adhered to.
• Support the Head of the Business by ensuring a consistent and exceptional standard of customer service throughout the business.
• Build a good supportive relationship with the various Team Heads.
• Communicate effectively both verbally and written.
• Deputize for the Head of Business in their absence.
In addition you will be able to:
• Ensure the retail shop is always presented and merchandised to the highest standards whilst maintaining focus on the most profitable items and ensuring delivery of the retail KPIs
• Focus on increasing Sales, Average Transaction Value, Conversion to drive Margin, Profit and Achieve targets.
• To understand daily, weekly and monthly store targets, clearly identifying what this means in terms of sales, profitability, costs, staffing levels and ensuring this information is communicated effectively to the team
• Completing the morning briefs, a daily deployment planner which will enable you to focus the team to drive customer service and sales
• To ensure outstanding presentation and visual merchandising standards are maintained at all times. Ensure the shop is tidy, clean and full at the end of the day.
• Understanding the impact that visual merchandising has on the customer conversion, average spend and gross profit margin results
• Opening, closing and cashing up correctly, ensuring all paperwork for the day has been completed correctly, including targets for the next day and a comprehensive status update
• Ensure all staff are kept up to date on changes to products, offers and promotions.
• To reduce stock loss in store. Observes safety and security procedures. Reports any misuse or theft of stock Head of Business.