OVERVIEW OF THE ROLE

Store Controls and Management

• Ensure the Kiosk is fully operational at the opening hour every morning.
• Be ready and in place to meet and assist customers.
• Drive sales to ensure sales targets are met and exceeded
• Assist fellow colleagues during busy periods and stand in for them during breaks and during periods of absence.
• Maintenance of the merchandise sections, kiosk promotions, signage and displays, collateral, POS material and pricing strategies according to current guidelines and timelines.
• Ensure the kiosk is clean and tidy always.
• Implement all required kiosk processes
• Compile performance reports as required

Stock Control

• Ensure effective stock control and loss prevention practices.
• Ensure the correct quantities are ordered timeously to meet customer demands and marketing initiatives.
• Ensure orders are placed with sufficient lead-time for the products to arrive at the kiosk before stock shortages are experienced.
• Receive deliveries according to the procedure.
• Check that deliveries are correct, as per purchase order and that all stock is received in a good condition.
• Conduct spot checks on boxed items to ensure that they are in a good condition.
• Check all quantities and calculations on invoices and delivery notes for accuracy and required adjustments before goods are signed for.
• Conduct physical stock takes as required.

Customer Service

• Assist Customers in the most professional and effective manner.
• Ensure the implementation of customer service-related best practice in conjunction with the company practice and service providers.
• Ensure that the walk-in customer service offered is of the highest standard.
• Assist with the escalated customer queries and complaints and ensure they are resolved satisfactory and timeously.
• Identify report and resolve and control failings affecting customer service.

Field Sales
• Selling and activating sim cards
• Approaching and convince new customers
• Ensuring that you meet sales targets.
• selling airtime to customers

MINIMUM REQUIREMENTS

• Matric
• Sales or Customer Service Certificate
• Minimum of 3 years in a retail sales environment preferably in the telecoms industry.
• Cellular product and service knowledge is preferable.