Retentions Consultant Insurance and VAPS Verfied

R 8 000 per month Not Specified more than 14 days ago 22-07-2021 10:14:17 AM
16-09-2021 10:14:17 AM
Retentions Consultant with minimum 2 years’ relevant retentions and/or sales experience in a call centre environment, required to start asap.

Minimum requirements:
• Grade 12 essential
• Tertiary qualification highly advantageous – Bachelor Degree or Diploma preferred
• Minimum 2 years’ experience in retentions or sales in a call centre environment essential
• Advanced sales skills required
• MS Office required

• Business retention – identify origin and reason for member cancellations
• Gain understanding of customer’s portfolio across comprehensive products, value added products, etc. including policy details
• Apply or provide competitor comparisons and provide options to customers
• Offer discounting strategies where appropriate, relative to customer profitability and options available from Insurer partners
• Brand reputation management
• Update customer information
• Adhere to risk and compliance requirements