Branch Manager – Road Freight Transport - Port Elizabeth
Salary: R45-50k CTC Negotiable

Please Submit: Updated MS Word CV; RFL ALL Employment History Incl Current; Current Salary P/M

Purpose of Position:
Complement Recruitment are recruiting for a Branch Manager from the Road Freight, Courier & Transport industry for a permanent position based in Port Elizabeth. This position requires developing new business and being able to work independently, generating new business, maintaining existing client relationships as well as running the branch & depot. The position reports directly to the National Operations Manager. Experience in a Logistics/Supply Chain high pressurised environment essential. At our client’s request employment equity applicants will take preference. Available to start as soon as possible. Salary includes travel & cellphone allowance as well as medical aid and provident fund contributions.

Minimum Requirements:

? Grade 12 Minimum (Matric)
? Preferred B.Com Degree or Diploma in Logistics or Transport
? Basic knowledge on Managerial / people management principles
? Sales budgeting knowledge
? Strategic Management
? Approximately 3 / 4 years in Transport or freight related environment
? In depth understanding of freight processes, including freightware and similar management systems
? Basic understanding of road transport and traffic ordinances in SA
? Basic understanding of all organisational discipline (Marketing, HR, finance and info technology etc.)
? Computer operation, Basic MS Word, Intermediate Excel, PowerPoint
? Formal presentation and group facilitation
? Financial interpretation
? Problem solving skills
? Excellent interpersonal skills
? Ability to handle customer queries and complaints – taking the necessary correctly action as & when required
? Ability to work under pressure and to meet deadlines the majority of the time
? Ability to work unsociable hours as and when required
? Ability to communicate on all levels – both internally and externally
? Ability to work unsupervised the majority of the time
? Ability to communicate job expectations to direct reports
? Ability to work as a team player
? In possession of a valid unendorsed driver’s license (code 08)
? Assertive; Self-motivated; Reliable
? A high degree of integrity required
? Presentable and of a professional manner
? Excellent time management and administrative skills

Essential Duties and Responsibilities:

Developing new business by
• Prospecting for new business by opportunity identification, area and business review, making telephonic
contact and cold calling
• Qualifying potential clients in terms of requirements (volumes, distribution areas, current providers, cargo
types etc.)
• Typing client quotation and scheduling meetings
• Formally presenting the business proposal
• Conducting follow-up and progress calls
• Obtaining client proposal acceptances
• Preparing / submitting weekly new business reports / sales filters
• Gathering market intelligence / information in terms of freight service opportunities, competitor activities and
reports, accordingly
• Monitoring credit applications submitted for approval and expediting same

Achieving branch sales results by
• Understanding sales expectations, monitoring own performance and correcting where needed
• Identifying target markets / sales opportunities and routes
• Preparing sales filters, assessing clients against standard profiles, reviewing and setting rates
• Obtaining approval for new client proposals
• Monitoring, investigating, administering and approving client claims

Maintaining client services and sales volumes by
• Handling client enquires, queries and problems and facilitating resolutions
• Conducting monthly and weekly service call visitations
• Identifying and capitalize on service / sale extension opportunities
• Advising rate increases and processing procedural changes
• Building client relationships at all levels
• Scheduling maintaining client visitation roster
• Preparing weekly visitation reports
• Identifying client sales volume declines and implementing corrective action

Determining branch strategies by
• Gathering pertinent business freight service and operational information
• Identifying and evaluating trends and opportunities
• Determining sales / operational strategies, defining objectives and evaluating the outcome

Achieving operational results by
• Monitoring / enforcing the application of Branch inbound / outbound procedures and service standards
• Reviewing operations performance via Freightware and management reports in terms of damages, claims,
• productivity, PODS processed, load times, customer complaints, delivery problems, special requirements etc.
• Monitoring fleet needs, maintenance costing and sub-contractor service levels
• Handling major customer complaints and problems
• Conducting route re-engineering, as indicated
• Recommending new operations policy / procedures and methods

Maintaining branch administration and financial control by
• Reviewing and authorising creditors’ payments / reconciliations
• Reviewing / authorising petty cash expenditure and reconciliation
• Authorising branch expenditure within agreed limits
• Reviewing and authorising staff change documentation including engagements, terminations, salary / wage
• adjustments, transfers, promotions etc
• Monitoring the application of all administrative procedures and take action with regard to deviations, including
• banking, vehicle and tyre maintenance, vehicle logs, etc
• Reviewing branch profit and loss accounts, taking and maintaining appropriate action
• Monitoring outstanding debts and implementing collections, as indicated
• Undertaking branch assets and freight security auditing, investigating and reporting on deviations from asset
• register or freight holding reports
• Ensuring the maintenance and Integrity of the branch IT and communication systems

Maintaining staffing levels, identifying training and development needs within branch by
• Recruiting and selecting branch staff
• Ensuring the orientation of all new and promoted employees
• Developing / ensuring implementation of branch training and development plans
• Ensuring a safe, healthy and secure working environment and compliance with Labour Legislation
• Developing succession and EE plans and personal growth opportunities
• Developing / reviewing position descriptions, communicating job expectations to direct reporting, managing
performance, coaching, counselling and disciplining employees to ensure the achievement of performance and
productivity standards
• Ensuring compliance with all HR policies, practices and administrative procedures