Sales Executive - East London Verfied

R 8000 per month East London, Eastern Cape East London, Eastern Cape more than 14 days ago 29-07-2022 12:17:39 PM
A vacancy exists for a Sales Executive – Formal Channel within Kazang Connect, a division of Main Street 1723 (Pty) Ltd, in East London.

Responsibilities of the role include:
The management and development of business growth opportunities and retention of the customer base within the formal channel, by actioning the strategic goals of the organization and delivering a premium class service to our customer base.

The ability to interact with all employees of a potential customer is important, this may include owners, managers, cashiers, and admin staff.

The role will require a strong mix of sales experience and customer service to ensure a steady flow of new customers while maintaining an active customer base. Monthly growth of this customer base is key to ensuring a commercially viable customer base is developed.

Key performance areas:
• Consult, negotiate and make progress on deals to the point of signing with decision makers/business owners
• Source viable opportunities to promote Kazang Connect to secure required daily interactions and build a solid pipeline of opportunities with business owners/decision makers
• Focus on securing meetings (confirmed with the decision makers) with potential businesses
• Strive to understand your prospects business and existing value-added services provider to effectively provide the correct solution and negotiate past potential concerns
• Sell our end-to-end solution and the benefits thereof
• Build up a healthy pipeline of opportunity
• Bring in new business to exceed monthly/quarterly and annual targets agreed to
• Manage & retain relationships with key industry influencers
• Understand the Kazang Connect solution fully to best consult with your prospect base and ensure maximum client satisfaction once your product is installed
• Manage customer expectations
• Manage all activity and reporting and report on daily/weekly/monthly to effectively manage and secure your customer base
• Managing and actioning ongoing promotions/campaigns/strategic decisions throughout the customer base
• Keep the customer base appraised of any changes or new product development/services within Kazang Connect
• Conduct monthly site visits of your customer base
• Maintain an accurate customer data base and call cycle
• ADHOC request as and when required to ensure your customer base continues trading

Customer interaction requirements:
• Manage your customer base by ensuring you:
o Manage customers not utilizing device and reduce or improve to an active portfolio
o Limit technical call outs by ensuring efficient and thorough switch on training as well as ongoing training with the device users/sites
o Keep the customer appraised of any changes or new product developments and services
o Commission and deposit process is explained correctly to ensure customer knowledge is up to date
o Feedback and quick resolution to customer queries and acknowledgement of queries within a timely manner
o Set correct expectations with clients that Kazang Connect can realistically achieve to ensure increased customer satisfaction
o Train and upskill new and existing customers on an ongoing basis
o Train the client on the current escalation process on the below:
? Technical issues
? Administration issues
? Settlement/Recon Queries

In order to be considered for the position, the following requirements must be met:
• Matric exemption, with English, additional languages beneficial
• 2 years direct field sales experience
• Experienced sales track record required, sales courses and diplomas beneficial
• Driver’s License and own reliable car is essential
• Computer literate, Outlook, and Excel

Recruiter: Kazang Connect