SAP Support Analyst - Durban Verfied

Salary Negotiable Durban, Kwazulu-Natal Durban, Kwazulu-Natal more than 14 days ago 11-03-2020 7:37:06 AM
06-05-2020 7:37:06 AM
VACANCY: SAP SUPPORT ANALYST

About the role
Provide day-to-day support for SAP issues that affect the daily operations
Resolve level 1 support issues in a timely manner and assign complex issues to more senior team members.
Proactively identify problematic issues (data or process) and work with the necessary individuals to resolve such issues.
Work with business users to gather more details on new or existing SAP issues, prioritise the issues accurately to help address them in a timely manner.
Very good communication skills and follow-through ability
Identifies training needs for end-users and review and update training materials
Engages with end-users and determines skills requirements
Regular follow up visits to end user to ensure users are applying the correct system processes

Minimum Requirements
Relevant degree/diploma
SAP certification preferred
At least 3-5 years SAP Support Analyst

Additional Requirements
Thorough Knowledge in at least 2 of the following modules: MM, FI, CO, PM, PPPI, QM, DMS, WM, SD
Authorisation/ABAP/Workflow preferable

Specific Operational Requirements
The successful candidate will be required to work an 8 hour day between 08h00 to 16h00
The successful candidate may be required to work overtime to meet the business needs

Key Performance Areas
SAP Support Analysis
Diagnose, analyse and solve SAP issues on the helpdesk
Analyse the current business processes and explore ways IT can contribute to improving these processes.
Participate in the testing and validation of process and system changes where required
Conduct trend analysis of SAP issues, in order to identify underlying problem.
Ensure training documentation and assessments are aligned with current business and system processes. Create additional training material were required. Identify and perform training to individuals or large group.
Manage, Build and maintain customer relations
Optimised service delivery

Competencies
Action orientated
Good Technical and analytical skill
Diagnose, analyse and solve SAP issues
Presentation skills
Business acumen
Customer focus
Interpersonal skills
Good communication
Functional skills
Planning and Organising