VACANCY: SAP SUPPORT ANALYST

Role

* Provide day-to-day support for SAP issues that affect the daily operations

* Resolve level 1 support issues in a timely manner and assign complex issues to more senior team members.

* Proactively identify problematic issues (data or process) and work with the necessary individuals to resolve such issues.

* Work with business users to gather more details on new or existing SAP issues, prioritise the issues accurately to help address them in a timely manner.

* Very good communication skills and follow-through ability

* Identifies training needs for end-users and review and update training materials

* Engages with end-users and determines skills requirements

* Regular follow up visits to end user to ensure users are applying the correct system processes

Minimum Requirements

* Relevant degree/diploma

* SAP certification preferred

* At least 3-5 years SAP Support Analyst

Additional Requirements

* Thorough Knowledge in atleast 2 of the following modules: MM,FI,CO,PM,PPPI,QM,DMS,WM,SD

* Authorisation/ABAP/Workflow preferable

Specific Operational Requirements

The successful candidate may be required to work overtime to meet the business needs

Key Performance Areas

* SAP Support Analysis

* Diagnose, analyse and solve SAP issues on the helpdesk

* Analyse the current business processes and explore ways IT can contribute to improving these processes.

* Participate in the testing and validation of process and system changes where required

* Conduct trend analysis of SAP issues, in order to identify underlying problem.

* Ensure training documentation and assessments are aligned with current business and system processes. Create additional training material were required. Identify and perform training to individuals or large group.

* Manage, Build and maintain customer relations

* Optimised service delivery