NSF is a leader in third party food safety certification audits in the South African food and agriculture sector. The Africa head-office is based in Stellenbosch. We would like to expand our team with the appointment a Scheduler to act as primary point of contact for customers and auditors regarding scheduling of all auditing activities for the Agricultural team.

Job Description:

• Select auditors and schedule audits based on auditor qualifications and client requirements.
• Ensure efficient and effective utilization of auditors and trips.
• Act as primary customer contact for questions regarding, but not limited to, audit dates, standards, processes and evaluations.
• Act as primary contact for auditors regarding audit schedules and customer specific requirements.
• Handle all internal/external customer concerns regarding the business unit's audits and services.
• Communicate any customer special needs, requests, requirements or deadlines to auditors to assure customer needs are understood and will be met by each auditor.
• Coordinate shadow and witness field training audit activities for auditors as well as annual calibration audits.
• Key account responsibility for ensuring proper scheduling.
• When appropriate, during customer communication, introduce services and programs to existing customer base and prospects to further expand business.
• Perform other duties as requested.

Required Qualifications

• A minimum of three (2) years of relevant work experience including experience in providing excellent customer service.
• Effective written and spoken communication.
• Exceptional attention to detail. organization and multi-tasking skills.
• Experience with Microsoft Office Suite, i.e. Word, Excel, Outlook, etc.
• Ability to work independently, follow through on all assignments and meet deadlines.

Preferred Qualifications

• Degree/Diploma in business management/administration.
• A minimum of two (2) years’ experience in project management, preferably in a technical field.

At NSF International, our mission is to protect and improve human health. We’re a global leader in standards development, testing, auditing, certification and training.

NSF International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things