Scrum Master (Observatory, Cape Town)

– R60,000per month subject to qualification and or experience plus benefits that includes medical aid, pension plan and 13th cheque

A very well-known national Software Development & Media Company that provided software solutions to all the major retailers in South Africa is looking for a Scrum Master to join their software development team on a full time permanent basis at their offices in Observatory, Cape Town. They are offering a very good package (subject to qualification and or experience) plus benefits that includes like Pension, Medical Aid, Performance Bonuses as well as internal career advancement opportunities.

Core Purpose
• To be Responsible for managing customer implementations of clients software solutions
• To project manage Client systems, ensuring a high level of communication and collaboration in
• delivering innovative Retail Software Solutions
• Preparation of documentation, including training manuals and process diagrams.
Dimensions of the job
• Computer literate and proficient in all platforms of Apple Mac, PC and Tablets
• Presentations and layouts
• Cell phone • Regular business travel required
• Own reliable transport
• Mobile connectivity both data and voice
Principal Deliverables (Key Performance Areas and Accountabilities)

Quality Assurance
• Ensure that all necessary quality measures are in place to guarantee customer satisfaction
• You will require the ability to lead projects, interface with clients as needed and participate in client
• communication
• To work closely with the team in managing systems queries, issues and support
• Work with and liaise with your line manager on deadlines and expectations
• Execute duties and assignments as directed in compliance with corporate guidelines and Objectives
Administration
• Work with and liaise with your line manager on deadlines and expectations between the business and technology team members with customer facing responsibility
• Execute duties and assignments as directed in compliance with corporate guidelines and Objectives
• Determine the needs of the customer, the ultimate function for which the system is intended, and its appeal to customers
• Track record of involvement in successful on-time, on- budget delivery of projects
• Capacity to assess impact of customer and user feedback on Projects and product maintenance.
• System admin data capturing and maintenance
• Schedule meetings and minute taking
• Continuous and real-time feedback from client meetings to the executive and client account managers
• Understand the day to day management of clients
Client Interaction
• Conduct briefing meetings to ensure that every individual involved in the process
• understands their requirements and/or special instructions before the process commences
• Central point of contact pertaining to the system and technical daily follow up
• Interact and feedback communication to manage client expectation
• Analyze requirements on a daily basis
• Onsite user support and handholding
• Propose, define and implement processes in accordance with Clients objectives
• Excellent presentation skills
Project Management
• Document and manage issues to stabilise the implemented solution and ensure quality of Service
• Investigate / troubleshoot and categorise the issues
• Resolve the issues and brief into development team and follow up
• Draw up development specs that are concise and accurate
• Liaise with development team to ensure requirements and understanding on specifications are met
• Accountable for facilitation of quality assurance, testing and final release
• Must be able to draw knowledge on updated trends and assess how to incorporate into the business
• Have the ability to keep up with new technologies and analyse new trends and data
• Project management and research of projects as they arise
• Involved in project activities, project management and maintenance.
Communication:
• Interact at all levels with management, clients, to gain and insight and understanding of client
Requirements
• Share knowledge with others to draw on skills of experts where required to fulfil customer requirements
• Prepare and supply relevant reports and input for meetings
• Attend required review and client meetings / presentations
Training:
• Need to effectively manage the training of clients on the software
• Conduct internal staff training to clients
• Create and maintain training manuals
• Manage and document all correspondence between clients
General:
• Workflow, solution, specification and training documentation
• Manage Software installation and user machine setup
• Due to the nature of the job the employee will be required to have a 3G mobile connection
Minimum Competency’s required

Qualification:
• Relevant qualification or equivalent work experience
• Ideally candidate should come from a Software Development background
• Experience in a similar environment and or position
Experience:
• The candidate should have a broad understanding and able to manage multiple, simultaneous projects and be deadline driven
• Must have 3 years client facing or account project management experience with implementation of web based systems
• Experience of delivering timeous and manage client expectation
• Experience of delivering timeous and accurate projects in to a dynamic environment
Behaviors, Knowledge, Skills and Attributes:
• Must have passion, drive and motivation as well as exceptional communication, inter-personal, and •leadership skills
• Good team skills to work on group projects and other collaborative efforts.
• Planning and working to a deadline and A keen understanding of customers’ needs
• Creative problem-solving skills, work well with minimal supervision, attention to detail, highly organized and dependable.
• Self-motivated person who takes the initiative to assume responsibility and ownership to obtain resolution.
• Must be customer focused and flexible with good relationship-building skills
• Works with multiple projects under strict deadlines
• Candidate must be creative, imaginative, persistent, and able to communicate their ideas in writing, visually, and verbally.
• Ability to prioritize effectively and handle shifting priorities professionally
• Ability to work extended hours and weekends. Within reason, to schedule leave days without conflicting on client’s expectations.
Technical skills:
• Strong technical skills
• Experience with project management methodologies
• Ability to develop project plans, schedules, work breakdown structures and to lead and coordinate projects
• Skill in organizing resources and establishing priorities
Computer Skill:
• Familiar with Apple Mac, proficient in Microsoft Office and Indesign
Writing/Communication Skills:
• Strong ability to communicate effectively, both orally and in writing.