Title: Scrum Master
Department: Customer & Digital Solutions
Reports to: Executive: Customer & Digital Solutions
We are looking for a Scrum Master for two Agile Product Teams within the Customer & Digital Solutions team. Supporting and contributing to the management of projects, timelines, budgets and operational tasks of our software products. The role is responsible for managing projects, task deliveries, resource planning and prioritising accordingly with the team members.
Strengths:
? The natural tendency to take ownership and responsibility (Owner-Manager Culture)
? The ability to make quick, sound decisions
? The ability to form relationships with clients and fellow colleagues
? Strong planning, organisational and budgeting skills
? Excellent communication skills (Written & Verbal)
? Be motivating, inspiring and influential
? Above all, be passionate about what you do
Responsibilities:
? Coordinate internal resources and third parties/vendors
? Ensure that all projects are delivered on-time, within scope and within budget
? Developing project scopes and objectives, involving all relevant stakeholders
? Ensure resource availability and allocation
? Develop and maintain detailed plan to track progress
? Provide timeline and budget reports to Clients
? Manage key deliverables/tasks with internal team
? Measure project performance using appropriate systems, tools and techniques
? Report and escalate to management as needed
? Manage the relationship with the client and all stakeholders
? Perform risk management to minimize project risks
? Establish and maintain relationships with third parties/vendors
? Manage operational activities, including user requests and system improvements
? Manage several projects concurrently (multi-tasking)
? Provide day-to-day customer liaison and be responsible for relationship management,
project management and delivery
? Manage pipeline of multiple complex projects and work streams, ensuring teams are
working to fully agreed resource allocation levels
? Manage delivery of change through the Agile scrum processes
? Coach the team to effectively apply Agile methodologies
? Escalate commercial issues, where appropriate, including potential business
opportunities

? Prepare internal and customer reports
? Collaborate with other Project Managers, exchanging ideas, working on improvements of
process both within the immediate team and across the company
? Financial management, including project creation, time tracking and month-end
processes to support the finance department
Requirements:
? Matric
? Formal Tertiary Qualification
? Certified Scrum Master
? PMP/PRINCE II experience/certification is a plus
? Experienced using JIRA for Scrum and Kanban boards
? At least 8 years work experience
? At least 5 years work experience in an scrum master role
? Proven experience in project/task management
? Strong written and verbal communication skills
? Be well organized and understand the product development process
? Experience in the listed responsibility areas will be to your advantage
? Strong experience in a fast-paced software development environment with proven use of
Agile (scrum) development and knowledge of waterfall methodologies
? Proven experience running scrum teams
? Proven experience managing project budgets
? Excellent analytical skills and attention to detail, with a desire to drive continuous
improvement through the project lifecycle
? Excellent people management skills and the ability to demonstrate stakeholder
management responsibilities.
? Good communication skills both written and spoken
? Ability to take on all circumstances (even unfavourable ones) and recommend plausible
solution(s) to facilitate stakeholder decisions
? Ability to take a wider team view and manage accordingly
? Flexibility and the ability to respond to rapidly changing situations