Senior Manager: Governance and Process Engineer
Division: Credit
Industry: Banking
Based: Midrand
EE: Yes
Salary: R64400 – R101 000 pa ctc
Qualification’s: Bachelors degree
Years of experience required: 5-7 years

To develop, implement, document and maintain effective and efficient functional policies, procedures and operational systems for the area / function. This includes areas in credit, collections, profitability, system fulfilment etc. functions. The role also requires incorporating process performance information to identify potential and/or actual problems, bottlenecks and opportunities for potential cost savings and managing an updated process repository that is well communicated and implemented by business. Change management - ensuring that all changes made within the respective functional areas follow the correct process of design, documentation, approval; implementation and post implementation review. Maintain uniformity in the change management process. Profit models; reconciliation of comparatives and new models. Financial models; financial reconciliation of published financials to models on a monthly basis. Design a replica engine to monitor the application processing system( Capri)Managing a team of analysts. Completing month on month reports that represent the health and deviations of compliance and governance within Credit

PREFERRED MINIMUM EDUCATION
• Relevant business degree ; professional qualifications advantageous (e.g. CPP (Certified Process Professional) / 6 Sigma/ CRISC)
TECHNICAL COMPETENCIES
• Strong analytical skills: Ability to logically go about analysing complex processes in order to identify opportunities or risks from a credit point of view. Ability to co-ordinate and comprehend simultaneous processes within Credit
• Strong technical skills: Expert user of MS Visual Studio, Gitlab etc. Business acumen. Knowledge of Bank Governance, Compliance Policies and Procedures
CRITICAL COMPETENCIES
• Project management methodologies and tools and the development of technology life-cycles
• Knowledge of business and technology trends
• Operational risks
• Relevant risk and compliance knowledge
• Relevant models and methodologies
• Relevant systems, processes, policies, procedures, workflows and their interconnections
ADDITIONAL COMPETENCIES
• Project Management and coordination skills
• Ability to build strong relationships across teams and departments
• Ability to summarise and present findings, proposals and monitoring in document or presentation format in a professional manner
Fundamental Competencies
• Sound understanding of the bank vision, mission and strategies
• Expressed and implied ethical responsibilities
• Sound understanding of the group structure and business flows
• High level understanding of the overall business and key strategic revenue drivers
KEY RESULT AREAS
Accurate, updated and integrated process repository that enables the function to achieve its strategic objectives
• Process design is aligned to the bank IT governance and architectural principles
• Improved processes that deliver enhanced efficiencies, cost savings and customer experience
• Improved systems utilisation
• Satisfactory audits
Improved efficiencies
• Process optimisation measured by, for example:
• Application of lessons learnt
• Improved cycle times
• Reduced bottlenecks
• Reduced number of controls
• Improved control design
• Updated book of work and tracked initiatives
Governance, risk and compliance management
• Alignment of book of work to audit plan
• Satisfactory audits
• Prompt resolution of audit findings
• No regulatory breaches, fines or penalties
Stakeholder relationship management
• Productive relationships that facilitate the achievement of business goals
• Workflow alignment
• Business adherence to Operations Governance standards
• Embedment of new and/or improved process, automation and integration initiatives across the region
Team leadership, management and mentoring (if required in the role)
• Performance benchmarks are met (as per role profiles for direct reports)
• Team is motivated with high morale
• Effective management of development and career path plans
• Robust talent pipeline in place, particularly for critical positions
• Effective performance management
Effective teamwork, self-management and alignment with group values
• Stakeholder satisfaction
• Champions positive working environment and productive team
• Stays current in area of expertise and industry
Customer
• Create and maintain productive relationships with internal and external clients by providing advice and assistance
• Create understanding of the real versus perceived; need through experience and expertise while complying with company polices legislation and regulations
• Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
• Build a positive image by exceeding client expectations at all times
• Treat internal and external customers fairly at all time