Job Description:
Specific duties will include, but is not limited to the following:
• Responsible for the ongoing maintenance of systems and networks to support the group and both commercial and residential clients.
• Core and edge router/switch configuration for both layer 2 open access and layer 3 customers (Juniper, Cisco, Mikrotik, Edge-core, Dell)
• Customer router configuration
• Commercial ISP support
• New fibre rollouts, planning, budgeting, ordering and configuring
• Documenting all configuration, backups of configuration, network diagrams
• Ensuring that network infrastructure is kept up to date and as per standard across the organisation
• Handover documentation
• Change control for new hardware / configuration
• Telephonic and email support
• Monitoring network outages, reacting fast to minimise downtime


Qualifications
• Juniper JNCIA and or Juniper JNCIS
• Cisco CCNA and or Cisco CCNP
• Mikrotik MTCNA/MTCRE/MTCINE

Experience and knowledge:

• ISP or telecommunications background
• Layer 2 protocols such as Vlans and including QinQ / Selective QinQ to support an open access fibre network
• IPv4 and IPv6 addressing and subnetting
• Routing protocols, e.g OSPF and BGP
• Routing filters
• Tunneling, e.g EOIP / PPTP etc
• Brands such as Juniper, Mikrotik, Cisco, Dell, HP, Ubiquiti
• Peering relationships
• New technologies and keeping up to date

Skills and Attributes
• Excellent communication skills (verbal and written)
• Proven organisational and administration skills
• Able to perform under pressure
• Customer service orientated
• Ability to manage multiple projects simultaneously
• Able to work well within a team and individually
• Deadline driven

Experience:
• 3-5 years experience in a similar role