Renowned IT Company is looking for an experienced Senior Software Support Consultant.

The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Working closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase system knowledge

Requirements
B Com / Information System or similar qualification
Knowledge and /or exposure to IT/Accounting systems will be an added advantage
Minimum of 5 years’ experience in similar position will be advantageous
Analytical and problem-solving skills
Strong coaching and mentoring skills
Exceptional communication and people skills
Valid driver’s license is essential
Willingness to travel nationally
An understanding of the software development environment will be an added advantage

Duties:
Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
Supply ongoing applicable system training to fellow Service Desk consultants when required to do so and supply signed-off training sheets
Supply availability and assist consultants with applicable calls escalated to yourself
Active involvement in managing two-way communication between ourselves and the relevant
Account Managers
Providing application support to users - Answer, resolve, and log in-bound customer calls, identify issues and provide suggestions and long-term resolutions
Investigate and analyze system issues to determine cause of issues and appropriate corrective action
Provide clear, professional, informative and appropriate communication to colleagues,
customers, suppliers via telephonic, email, Skype and Team Viewer
Select and explain the best solution to solving the client’s query, whether it be general system
usage, or higher-level queries
Deconstruct client issues and analyze the various solutions via various communication channels

Salary is market related