This role is to maintain excellent customer relationships through effective service delivery, to assist the Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a a reasonable timeframe and to actively identify leads for respective Key Account Managers.

Responsibilities:

Ensures that the service offering provided satisfies customers needs
Identify leads across their Key Account Managers Portfolios
Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe
Ensure that portfolio is sufficiently serviced to ensure customer satisfaction
Ensure that clients portfolios data integrity is accurately maintained
Assists with preparing and presenting business proposals to both existing and new potential customers
Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified
Ensure effective management of documentation and records as defined within the customer's document retention strategy by informing customers of past due dates
Deals with , resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients

Qualification:

Matric with qualification
5 years Knowledge of Sales, Channel and consumer marketing functions, logistics or supply chain
Excellent communication skills
Attention to detail
Results driven and excellent computer skills
Good business acumen