Service Delivery Consultant/Concierge - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 24-01-2020 7:48:32 AM
10-03-2020 10:13:30 AM
Looking for a Service Delivery Consultant for a DMC to successfully quality control and enhance customers’ in-country experience as well as prepare administrational checks and client documents.

Looking for someone with:
DMC experience or similar
Experience as a concierge/service consultant
Strong people skills
Attention to detail

Beneficial:
Speaks German or Dutch or French

Duties include:
Implement and effect quality control
Run weekly checks on upcoming booking
Assist with preparing guide documentation
Call clients upon arrival in country and check on their well being throughout
Communicate any tour/excursion changes
Resolve any client issues whilst in country
Offer, sell, book and invoice additional excursion/tours
Conduct at times ‘Meet & Greets’
Handling the 24hour emergency phone