Service Line Lead – Customer Experience. R950k. Market research industry experience essential.

Our client is a leader within the global Market Research industry.

Location: Fourways – Gauteng.

Position Overview:

The successful candidate will be tasked with growing the Service Line(s) business, execute and deliver with excellence the services in the country in a profitable manner.

Promote our client’s expertise for the Service Line(s), act as a thought leader and collaborate fully with other sister business units.

You will be required to execute our clients global Service Line(s) strategy and plan locally, drive and support Service Line(s) team(s) in building expertise and service excellence.

Cost to Company: R900k – R950k pa neg.

Qualifications: Relevant Degree.

Experience: Minimum of 10 years’ experience within Customer Experience research field, including but not limited to Client Relationship Management, Business Management, Project Management and people management.

Required Skills: ? Market Research expertise. ? Expertise within the Customer Experience service line. Familiarity with the Customer Experience service line and curiosity about other service lines within the industry.

Strong analytical skills.

Strong negotiation, financial and pricing acumen.

Strong risk assessment and management skills

Ability to contribute to thought leadership (Points of View and White Papers, presenting at conferences and client events).

Working with the Client Organisation, ensure themes are embedded into the client account plans and are reinforced in proposals/presentations.

Contribute to knowledge exchange (sharing of best practices and credentials).

Mastery of end-to-end delivery workflow.

Be able to identify operational and support functions requirements.

Soft Skills to be discussed during application phase.

Key Responsibilities: Your duties will include but not be limited to; ? Service Line Strategy and Thought Leadership. ? Business Management. ? Contract Management. ? Client Relationship Management ? Reporting ? Monitor analytical P&L for the Service Line. ? People Management. ? Multiple Service Lines Management.