Service Manager - Kimberley
Must have both passenger and LCV experience.
Reporting to the Dealer Principal, the successful candidate will manage the service department.
Drive the productivity, efficiency, and customer service index.
Managing cost and increase the profitability of the service department by ensuring workshop operating procedures and practices are adhered to. Maintain and improve Environmental, Health and Safety standards
Specific Role Responsibilities
Exceed all targets and labour sale objectives through efficient workshop operations.
Ensure efficient equipment control, assets control and fluent administration processes.
Ensure the highest level of customer satisfaction and retention.
Lead and manage service team.
Create and Leverage Collaborative Partnerships.
Ensure compliance with the Original Equipment Manufacturer and Isuzu / Honda policies as well as industry guidelines. Industry leading standards of customer care, process efficiency and cost control.
Qualifications and Experience
Recognised Motor Trade plus N6 or Technical Diploma. Recognised Management Diploma of Certificate.
Industry related qualification (or working towards).
Service Manager qualification in the Brand will be an advantage.
Higher Certificate and / or Advanced National (Vocational) Certificate with NQF Level 4.
Min 10 years’ experience in automotive industry as Service Manager
Skills and Personal Attributes
Motor industry and Workshop management knowledge.
Business, Sales and Service Process knowledge.
Professional & Technical Expertise in Vehicle Service & Repair Management
Proven track record in managing people and working on the brand software systems. skills, preferably MS work processing,
Kerridge and preferable the brand operating systems.
Financial-reporting and forecasting skills
N.B. (Only candidates that meet the criteria will be shortlisted and contacted)
N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)