Short Term Insurance Manager (minimum 2 years’ staff management experience) with business related qualification and minimum 5 years’ short term insurance experience, required to manage and monitor the performance of the Service Consultants for this Insurer based in Centurion.

Minimum requirements:
• Grade 12/Matric
• Minimum 5 years’ short term insurance experience and minimum 2 years staff management experience essential
• FAIS accreditation according to the FSCA requirements essential
• RE5 and KI essential
• Extensive knowledge of the short term insurance industry required
• Class of Business certification required

Responsibilities:
• Implement strategic plan and management and monitor the performance of the Service Consultants
• Maintain and develop client relationships
• Accountable for the Provincial Customer base, growth opportunities and specific demands
• Manage, monitor and control team’s delivery on SLA’s
• Manage, monitor and control team’s execution of client requests, concerns and queries
• Attend to escalations
• Manage and monitor productivity
• Manage cancellations
• Ensure team’s adherence to correct procedures and protocols
• Analyse Client Service processes and identify opportunities to improve and implement improvements
• Identify and report system failures
• Update and maintain SOP’s within the Client Service area
• Ensure effective administration
• Implement corrective actions
• Manage loss ratios and branch profitability
• Underwriting and Post-Loss implementation
• Client liaison, relationship management
• Financial responsibility – discretionary discounts, refund authorisations, back dating of amendments, credit control and claims authorisation