Service Supervisor - Kruger National Park
Kruger National Park,
more than 14 days ago
Sabi Sands Game Reserve | Luxury Lodge Group
To supervise and control all service areas and functions in the lodge, to the required standards, ensuring smooth operations.
Key Focus Areas for Service Supervisor
Supervise service, manage service standards, and ensure that service staff are fully prepared for each guest service, including confidence in food / menu descriptions and wine pairing recommendations.
Ensure consistency in services and products offered.
Monitor staff and patron activities to ensure that liquor regulations are obeyed.
Perform service tasks including presentations and sales of beverages and training thereof, ensuring that the required profit margins are met.
Assist in developing and implementing specialty drinks including welcome, morning and evening drinks.
Promote optimal communication between the kitchen and the service team, including daily service meetings and appropriate pass management.
The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
Maintain beverage and service equipment inventories and keep inventory record.
Ensure all guest information available is collected and communicated prior to arrival.
Ensure that work practices are efficient, clean and hygienic.
Assist Management in counselling and succession planning for the department.
Monitor, manage and control leave days and overtime according to company standards.
To ensure that deadlines on all projects are met.
Experience in the highest level of customer service in a luxury environment.
Understanding of stock procedures and control.
to operate all appliances and equipment skilfully
Planning, budgeting and departmental administration.
Qualifications and Skills:
Computer / Administration skills
Problem solving skills
1 year of experience in similar role
Salary R 9 000 - R 10 000 including accommodation.
Provident Fund 50/50%Medical – optional 50/50% - up to R 1500 covered by the employer