As a Service Transition Manager you will work alongside the Project Management team to ensure that new and changing services are successfully transitioned in line with key deliverables.
This role requires the right individual to have a proven history in Service Design and Service Transition, and to take ownership of the service transition processes.
KEY ACCOUNTABILITIES:
• Ensure the effective transfer to Service Operations
• Chair and represent team in Service Readiness Reviews
• Liaising with both internal and external stakeholders
• Ensuring that all polices are in place for all agreed services
• Maintain the Service Risk Register
• Take accountability for the transition of new or changed services
• Own service transition processes and ensure these are communicated and followed throughout the IT function.
• Oversee IT asset transfers
• Support the delivery of key requirements through the Service Transition team by providing ongoing support and expertise
• Ensure all Service Design and end to end support models are reviewed and implemented for any changed or new services
• Ensure all process comply within internal security and technology standards.
• Maintain Relevant SLAs
ESSENTIAL:
• ITIL V3 Foundation (minimum)
• Previous experience in Service Transition and Service Design
• Experience in Risk Management, Service Improvement and Stakeholder Management
• Experience in end to end service management to user populations in the Retail environment