Duties & Responsibilities Doing collections campaigns by calling customers for debit orders that have failed Assisting with outstanding collections from customers Sending of statements - Contact customers with outstanding balances to request payment and resolve any discrepancies. Reconciling customer accounts Ticket management - Respond to customer inquiries regarding billing and payments.
Desired Experience & Qualification Completed Matric/Grade 12 Minimum 4+ years of Collections experience (collecting consumer outstanding payments) Excellent communication skills and a skilled negotiator A keen eye for detail and strong organisational skills Excellent telephone manner Knowledge of the procedures and legal requirements necessary when debtors do not meet their payment obligations