JOB PURPOSE:
To provide pre-sales support, including solutions design and pricing compilation, and post-sales support relating to solution implementation, with a focus on complete recovery solutions.

DUTIES AND RESPONSIBILITIES:

PRODUCT and SERVICES CHAMPION:
- Recommend technological strategies based on industry trends
- Develop mature products and services to take to market
- Recommend and manage relationships with selected technology partners
- Work towards achieving product and service related revenue and profitability targets
- Develop pre-sales, sales, implementation and operational content and collateral

PRE-SALES SUPPORT & SOLUTION DESIGN:
- Design Disaster Recovery and ICT Service Continuity solutions across most IT architectures
- Assess existing infrastructures and recommend the most relevant recovery solutions
- Undertake research to identify suitable technology compatible with client’s recovery needs
- Assist sales staff to compile technical proposals and tenders
- Provide pre-sales technical assistance to the sales staff
- Assist with Solutions Design for DRS CDO opportunities
- Maintain current and accurate capacity planning tools
- Train sales staff to handle common pre-sales queries with clients and prospects
- Provide training to staff on services offerings
- Perform research functions regarding new technology
- Perform investigations on behalf of sales staff and client solutions managers regarding system and technology solutions
- Compile monthly capacity, Contract Change and progress reports
- Accompany sales and service management staff to client meetings and tender briefings when required to gather information relating to new opportunities
- Create technical solution diagrams
- Present technical solutions to prospective clients
- Identify specialized pre-sales requirements across the range of services and involve relevant specialists

PRICING:
- Understand and provide input into pricing tools used to generate quotations
- Liaise with vendors, obtain and evaluate equipment quotations
- Vendor Negotiation and relationship management
- Assist sales staff to compile client quotations and technical proposals
- Wherever possible, train sales staff to compile their own pricing
- Compile solution pricing in compliance with company policies

POST-SALES SUPORT:
- Manage Contract Changes and ensure that actions are successfully completed, and new clients are efficiently and expediently handed over to operations for delivery of services
- Compile Capital Expenditure requests, place orders with suppliers, update stakeholders with the status of equipment deliveries and coordinate equipment installations
- Manage supplier relationships and manage warranty claims
- Liaise with operations staff to ensure most suitable solutions are implemented for clients and that the proposed solution is fully understood
- Assist in compiling project scope when implementations warrant a full scale project
- Manage and contribute to implementation projects as required
- Create, alter and maintain AutoCAD floor plans
- Accompany service management staff to client meetings when required to resolve service issues

OTHER FEATURES OF THE JOB
- Own transport and valid drivers license
- Flexibility to work after normal working hours
- Weekend work may be required based on client tests / invocations / projects
- Willingness to travel to other sites and throughout Africa
- Good work ethics


MINIMUM EDUCATION, QUALIFICATIONS, EXPERIENCE REQUIRED BY INCUMBENT:
- Tertiary education, preferably a technical or business degree or diploma, or a minimum of eight (8) years in an ICT related industry
- ITIL qualification or similar change management standards
- Good technical knowledge on systems, over a broad based of platforms and technologies

OPTIONAL ADDITIONAL EDUCATION, QUALIFICATIONS, EXPERIENCE BY INCUMBENT:
- Certification or statutory membership with the BCI
- Additional qualifications towards technical degrees
- Project Management certifications
- Backup & Recovery Technology certifications
- Virtualization certification