Student Support Intern - Cape Town Verfied

R 7000-9000 per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 23-01-2020 9:22:17 AM
19-03-2020 9:22:17 AM
Feenix is a team of young innovators who believe that access to education is one of the most
important issues affecting South Africa today. We use online crowdfunding to connect
students and communities in order to fundraise towards debt-free education.

Feenix seeks to appoint a Student Support Intern.
The purpose of the position is to moderate and assist students with online profile creation as
well as assist the Student Support Coordinator with the execution of support activities for
Feenix.

We are looking for an individual that is as passionate about social impact as we are and
understands that every team members contribution, be it big or small- makes a great
difference in the overall success and impact of the company.

Responsibilities
? Moderate student profiles and check all documentation
? Liaise directly with students via email, telephone and WhatsApp when additional
documentation or information is needed
? Update student profiles as requested
? Direct requests or unresolved queries to relevant parties
? Provide weekly and monthly feedback on moderation progress (profile status, issues,
queries, etc)
? As experience is gained, use insights to recommend new ideas and solutions for
student support processes and student user experience
? Track all queries using selected CRM and/or Trello
? Assist Student Support Coordinator with additional tasks as needed (moderating
frontend of website, student recruitment etc.)
? Assist with campus activations when needed
? General admin support
? Continuing to elevate the Feenix Brand – drive communication that is authentic,
simple and transparent

Requirements
? Excellent time management by working on multiple tasks, shifting priorities as
necessary and organising tasks and materials to meet pressing deadlines;
? Well organised and excellent verbal and written communication skills
? Excellent computer skills
? Accuracy with attention to quality and detail;
? Self-motivated and able to work well independently and as a team player;
? Focused and able to see a task through to completion with little supervision;
? Strong interpersonal skills; enjoys interacting with students as well as having a high
level of professionalism in student interactions, to deliver quality customer service;
? Has the ability to understand student challenges, Feenix platform expectations and
propose suitable solutions;
? Takes initiative and copes well under pressure;
? Need to align with our mission and vision.

Advantageous
? Advanced computer literacy skills required particularity in Excel, PowerPoint, Google
applications
? Experience in the NGO space
? Experience in the innovation and tech space
? Experience in customer service or call centre space
? Experience with Trello and Zendesk software
? Experience in writing and editing