Education:
• Grade 12
•
Experience:
• Minimum 2 years training and support consultant experience

Skills/Knowledge:
• Intermediate level of Microsoft Word and Excel
• Excellent Written and spoken English
• Excellent Presentation and Training Skills
• Experience with Oracle Databases (Writing SQL queries)
• Solid understanding of Windows Operating Systems
• Accept responsibility for resolving a problem to its final conclusion

• Drivers license and own transport a must.
• AA accredited roadworthy certificate required on application for position



Acting as a Ambassador to the Client Company

• Interaction with Client Company Branches on a daily basis
• Respond to incoming requests for IRE demonstrations and Training and one-on-one consultations
• Arrange IRE training sessions where necessary
• Communicate new IRE services and new procedures to Staff
• Maintain existing relationships with Staff and IT
• Training/Maintaining additional Client Company consultants when/if required
• Maintain accurate log entries of contacts and resolution details and follow up information
• Timeous submission of weekly and monthly activity reports and training evaluation forms
• Troubleshoot IRE issues at branches
• Assist with Product roll out when necessary (Installations and training of new versions)
• Ensure all of your responsible sites are seen at least once a month (far outlying areas must been be attended to once every 2 months unless they are experiencing issues)
• All sites must be contacted on a Monday to ensure they are not experiencing issues
• All issues to be logged on Heat
• Ensure Day End is successful at the site that you are attending too