Swahili speaking Support Agent - Johannesburg Verfied

Salary Negotiable Johannesburg, Gauteng Johannesburg, Gauteng more than 14 days ago 27-08-2019 7:34:54 AM
22-10-2019 7:34:54 AM
Are you fluent in Swahili? Would you like to work for a gaming company that is at the forefront of developing innovative through-the-line marketing? This job could be perfect for you! This company is looking for a Swahili speaking Support Agent to join their team in Johannesburg, South Africa. If you thrive in a fast-paced environment, this job could be perfect for you!

Your key job responsibilities as the Swahili speaking Support Agent in Johannesburg, South Africa will include:

- Assisting all Swahili speaking customers
- Responding to all incoming customer queries, via all contact mediums (i.e. calls, live chat and e-mail)
- Ensuring that all communication/volume received on his/her shift is dealt with in the required timeframe/manner
- Ensuring that any/all communication with our users/clients is of the required/expected quality
- Doing everything to ensure the retention of all clients/users
- Completing assigned outbound tasks within the required time frame
- Liaising with the Team Leaders/Floor Managers to hand over customer related issues
- Monitoring Internal Systems and informing the Floor Manager on duty if these are not operating, or responding, correctly
- Enhancing/improving user/customer experience and relationships
- Operating as part of a team/unit

Requirements for this Swahili speaking Support Agent job in Johannesburg, South Africa:

- Must be fluent in Swahili and English
- Minimum of 3 years customer service experience within a large volume call centre
- Matric/Grade 12 (or equivalent) qualification
- Customer Service diploma (or equivalent qualification)
- Rotational shift basis
- Essential – Must have own (reliable) transport
- Must be flexible on overtime (should it be required)
- A clear voice and excellent telephonic and written communication skills
- Intermediate computer proficiency (specifically MS Office and internet applications)
- Typing skill and accuracy of an average of 30 words per minute with 90% accuracy
- Strong attention to detail and distinct ability to identify/solve problems
- The ability to swiftly adapt to changes in workplace and industry
- A strong work ethic and sense of responsibility