The Technician will be responsible for providing support to our CCure system, processes and operators globally. Produce reports and maintain the reporting tool in all available environments within the organization. Support other departments by providing information, training and advise where applicable.

Skills & Experience:
· SQL Database Management
· Access Control experience
· Knowledge of CCTV Systems
· Helpdesk Support / Telephonic Customer Service experience
· Strong negotiation skills and the ability to get results through formal channels and informal networking

Qualifications:
· CCURE 9000 Level 1 OR Impro Level 2 certification

Responsibilities include:
· Define and a agree on consistent operational standards and processes for Ccure system across the globe.
· Coordinate and support day to day operations for L4 and L1-3 (responding to local issues/questions).
· Update and maintain documentation and materials for Level 4 CCure operators to reflect updates to C-Cure system, support and train them, as needed (in addition to new on-line training modules and job aids).
· Development and management of C-Cure community including Q&A’s, on-going training, operational changes and development.
· Ensure oversight and compliance of local C-Cure operations. Ensure regular tasks and maintenance are carried out:
· Consultation with App Engineer
· Operators
· SOA Team (regular tasks)
· Manage exceptions to system processes.
· Testing of updates to C-Cure platform: testing of patches/changes to the system.
· Regular monitoring and clean-up of the system.
· Advise Change Board as it relates to the operational side of CCure support.
· Reporting on additional data and statistics