Team Leader Claims - Centurion

2020/10/05 2:01:39 PM
PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups and we encourage people with disability to apply.

Job description:
The purpose of the position will be to supervise a team of Claims Consultants, which will include the day-to-day operations of the team and to oversee that all claims activities are resolved in accordance with the relevant service level agreement as well as the established guidelines and procedures.

The ideal candidate for the role will be a client focused, quality orientated and deadline driven individual capable of adapting to a complex and fast paced environment. The person will be extremely resilient and have a high stress tolerance.

• Supervising a team of Claims Consultants (focusing on personal and commercial lines)
• Identify the training and development requirements of the team members
• Monitor the performance of each team member, provide feedback in this regard and implement suitable corrective action where applicable
• Report, investigate and assist with disciplinary action where required
• Develop and maintain efficient professional relationships with clients, advisor offices and service providers
• Coordinate daily claims activities
• Improve on service delivery by monitoring work quality and procedures
• Investigate and resolve complaints received
• Resolve escalated and/or complex queries
• Complete monthly analysis of data and reporting

Skill sets required:
• Full NQF Level 4 Short-Term Insurance Qualification or suitable alternative as recognised by the FSB
• Regulatory Exam Level 1 (Representatives RE5)
• Minimum 5 years’ Claims Team Leader experience (personal and commercial lines) in the short-term insurance industry
• Previous supervisory experience will serve as an advantage

• Excellent communication skills (verbal and written)
• Highly deadline driven, quality orientated and resilient
• Strong planning and organising skills
• Strong supervisory skills
• Strong negotiation and problem-solving skills
• Client focused with strong interpersonal and negotiation skills
• Policy, product and systems knowledge
• Ability to adapt and respond to a complex, fast paced and pressurised environment

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