TECHNICAL MANAGER | ISP (Internet Service Provider)
PRETORIA

Leading ISP in Pretoria is recruiting for an experienced Technical Manager to join their fast growing team!

The Technical Manager is responsible for the effective management and control of the requirements, functions and processes in the Technical department.
Responsibilities:
• The Technical Manager is responsible for the effective management and control of the Infrastructure, Ops Systems and NOC departments.
• The Technical Manager must ensure that there is always effective liaison and communication between these departments.
Infrastructure
• Identify new high sites that must be built.
• Interpret detailed Planning Documentation
• Optimize CAPEX and OPEX Spend on Infrastructure.
• Assist with the implementation of National Standards
• Coordinate the planning process for the building of new high sites:
- Costing
- Bill of Materials
- Quality Control
• Maintenance and upgrade of high sites
• Proactive Planning
• RF network planning:
- Capacity
- Expansion
- Design
- Monitoring / Audit
- Execution
• Network infrastructure strategic planning:
- Capacity
- Expansion
- Design
- Monitoring / Audit
- Execution
• Quality control and audit

Ops System
• Strategic planning and execution of disaster recovery
• Quality control and audits
• Backup testing - report to GM
NOC
• Strategic planning of systems and server backups as well as the implementation of redundancies
• Quality control and audits
• Manage Escalations to National Teams
• Ensure Monitoring Metrics is attended to and resolved.
• Forecasting of capacity of the access network and back haul - report to GM
Staff Management and Training
• Coordinate and arrange company relevant training for departments
• Accurate and timely weekly/monthly reporting
• Manage code of conduct and high standard of ethics
• Performance reviews on quarterly basis with team
• Minimum Work Experience & Qualification
• Advanced wireless technology experience 2-3 years
• Advanced Mikrotik technology experience 2-3 years
• Relevant ICT/business/operations qualification
Competencies:
• Excellent leadership and people skills
• Time management skills
• Strong customer focus
• Good verbal and written communication skills
• Problem-solving skills
• Ability to work quickly and efficiently