Technical Operations Manager with solid ISP exposure required in Durban. 3 years’ experience in similar role within a service provider or telecoms organisation. Overall responsibility for the day-to-day operational monitoring and support of the company’s infrastructure and technical services. Strong engineering background with at least 5 years’ experience in the IT industry. ITIL qualifications and experience of ISO27001 is an advantage.

Job Role:
• Responsible for managing the team, systems and processes to support global network, hosting, security and voice services.
• Day-to-day operation of the operational team, providing overall guidance and Supervision.
• Manage operational resources to ensure that the business is able to meet the service levels. required and respond in a timely manner to network and server anomalies and outages.
• Manage the team, supervising their work to ensure that it is of highest standard and that they meet the agreed KPIs and objectives.

Key Requirements:
• Experience in managing operations teams.
• At least 3 years’ experience in similar role within a service provider or telecoms organisation
• Strong engineering background with at least 5 years’ experience in the IT industry
• Hands-on experience with monitoring, network diagnostic and network analytics tools Knowledge and experience of physical network infrastructure and supporting large networks.

Advantageous skills
• ITIL qualifications is an advantage.
• Experience of ISO27001 is an advantage