Technical Support Advisor - Randburg

2019/10/30 2:17:58 PM
Technical Support Advisor Pre/ Post Sales Randburg Johannesburg

Our Client a reseller wholesaler of Solar PV equipment / Electrical products in Randburg Johannesburg is looking for a Pre / Post Technical Support Advisor (Office Based) to target the South African Markets The pre and post technical support advisor will offer pre- and post-sales advise remote technical support to installer and reseller customers which bought and use their products. We require a strong Technical Support Advisor with good all-rounder theoretical and practical knowledge of Solar PV systems and or electrical products to join a growing team providing excellent advice and support to a large database of customers across residential grid-tied, storage, commercial and off-grid applications.

Salary: R 23,000 plus commission must be able to work 08:00am to 05:00pm Monday to Fridays

Min Job and Qualification requirements:
• 2 – 3 + years Solar PV / Electrical Products related background with technical support background Technical Support Advisors Experience
• Good knowledge of local regulations and requirements
• Strong knowledge of off-grid, grid-tied, commercial and battery backup systems
• Multi-lingual is advantageous but not crucial
• An electrical engineering qualification is preferred but not essential
• Excellent Internal and External Communication, Good Telephone Manner, Computer and IT Literate,
• Customer Orientated, Methodical, Problem Solving

Requirements / Duties:
Pre-Sales Support
• Remote customer pre sales product/system support across off-grid, grid-tied, battery back-up and commercial products and applications
• Remote pre-sales PV System design advice on suitable and compatible parts and solutions
• Complete compatibility reviews on customer orders; checking for errors and resolving before dispatch of order, both theoretical and physical reviews/updates
• Supporting the sales department to improve their product knowledge and answering customer queries
• Battery Charging
• Supporting other members of the technical team
• Representing the company at public functions and training events
• Building firm relationships with our customers
• Study of South African and neighbouring countries’ regulations and product suitability
• Provide constant feedback to management with suggestions to improve the customer experience and internal efficiencies

Post-Sales Support
• Remote customer post-sales product/system support – diagnosis, solving issues, getting systems working
• Carry out RMA processes for faulty products
• Physical testing of returned goods suspected to be faulty in line with the return’s procedure
• Return stock inventory
• Liaising with suppliers regarding product issues and RMA approval
• Complete firmware updates and testing on products when required
• Provide constant feedback to management on product issues especially where they may impact other customers or the company’s stock

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