POSITION: TECHNICAL SUPPORT ENGINEER/ADVISOR
LOCATION: JOHANNESBURG
SALARY: R 20 000 – R 25 000
TYPE: 3 MONTH FIXED TERM CONTRACT
AGENCY: PLACEMENT DYNAMICS

Job Spec – Technical Support Engineer/Advisor

Core Duties:

• Remote customer pre-sales product/system support with a focus on solar installations particular to residential solutions with battery storage – PV System design, advice on suitable parts (requiring excellent knowledge of products and solutions offered)
• Remote customer post-sales product/system support – Solving issues, getting systems working, diagnosis
• Work collaboratively with the Product Management team to transition new products and services effectively and keep product managers well informed of status of tasks and serves as liaison between technical team members and product management
• Supporting the sales team in terms of improving their product knowledge and answering customer queries as they come through
• Develop, implement and maintain strategic technical documentation e.g. application notes in order to improve understanding by both sales team and customers
• Work with the Technical and Sales Managers to ensure internal procedures are aligned from pre-sales to post-sales functions
• Provide technical direction for the development, design, and systems integration for customer engagement from initial definition phase through implementation
• Apply significant knowledge of industry trends and developments to improve service to our clients
• Completing compatibility reviews on customer orders and checking for errors
• Supporting other members of the technical team
• Representing the company at public functions and training events
• Building firm relationships with our customers
• Study of South African and neighbouring countries’ regulations and product suitability


Other duties:

• Study of all renewable technology
• Advising on new products that could be introduced to the company portfolio
• Writing application notes and sales support documents on product solutions which are published to our customers
• Improve the technical department


The successful candidate will need to possess the following:

• 3+ years in a PV installation or technical support background with the addition of storage
• Good knowledge of local regulations and requirements
• Significant knowledge of system design
• An electrical engineering qualification is preferred but not essential
• Excellent IT literacy
• A good telephone manner is essential

Please take note that initial correspondence will be via email

Correspondence will be entered into with short-listed candidates
If you have not received a reply within 3 weeks please consider your application unsuccessful