Technical Support Technician - Randburg Verfied

Salary Negotiable Randburg, Gauteng Randburg, Gauteng more than 14 days ago 08-11-2019 9:47:38 AM
03-01-2020 9:47:38 AM
Technical Support Technician

Africa's largest food retailer, operates more than 2934 outlets in 15 countries. They are a business with a R150.4 billion revenue, over 147 000 employees and a network of distribution centre’s across the continent is recruiting for a Technical Support Technician to effectively manage all aspects of the technical helpdesk in logging and resolving technical and system queries.

Duties Include

Helpdesk / Technical

• Ensure efficient service levels by answering and resolving technical and system queries for stores, theatres and regional offices.
• Identify possible trends in technical queries and escalate to necessary departments for resolution.
• Provide follow up service to close logged calls.

Office automation

• Preparing of Desktops and laptops with operating systems, profiles and network connectivity.
• Manage hardware maintenance to minimize hardware failure.
• Carry out installations according to prescribed operating standards.

Customer Service

• Provide professional and helpful service to internal and external clients for both telephonic and hands on support.

Administration

• Effectively record, manage and retain all information relative to scope of work.

Requirements

• Matric
• A+ Essential
• N+ Essential
• MCSE qualification optional
• Driver’s license Essential
• Technical understanding of WAN, LAN and windows operating systems and products.
• Managing the setting up and maintenance of networks
• Ensure efficient service levels by answering and resolving technical and system queries for stores, theatres and regional offices.

What to include when applying

• Current and required salary
• Updated Detailed CV (Please include month and year employed)
• Duties for each role must clearly reflect on CV’s
• Reason for leaving