Technical Support Technician - Randburg
Salary Negotiable
Randburg, Gauteng
Randburg,
Gauteng
more than 14 days ago
08-11-2019 9:47:38 AM
03-01-2020 9:47:38 AM
Technical Support Technician
Africa's largest food retailer, operates more than 2934 outlets in 15 countries. They are a business with a R150.4 billion revenue, over 147 000 employees and a network of distribution centre’s across the continent is recruiting for a Technical Support Technician to effectively manage all aspects of the technical helpdesk in logging and resolving technical and system queries.
Duties Include
Helpdesk / Technical
• Ensure efficient service levels by answering and resolving technical and system queries for stores, theatres and regional offices.
• Identify possible trends in technical queries and escalate to necessary departments for resolution.
• Provide follow up service to close logged calls.
Office automation
• Preparing of Desktops and laptops with operating systems, profiles and network connectivity.
• Manage hardware maintenance to minimize hardware failure.
• Carry out installations according to prescribed operating standards.
Customer Service
• Provide professional and helpful service to internal and external clients for both telephonic and hands on support.
Administration
• Effectively record, manage and retain all information relative to scope of work.
Requirements
• Matric
• A+ Essential
• N+ Essential
• MCSE qualification optional
• Driver’s license Essential
• Technical understanding of WAN, LAN and windows operating systems and products.
• Managing the setting up and maintenance of networks
• Ensure efficient service levels by answering and resolving technical and system queries for stores, theatres and regional offices.
What to include when applying
• Current and required salary
• Updated Detailed CV (Please include month and year employed)
• Duties for each role must clearly reflect on CV’s
• Reason for leaving