• To conduct training needs analysis
• To develop and implement quarterly training plans for respective clients
• To develop, compile and maintain training manuals, records and support materials as needs arise, ensuring that material remains current and relevant
• To create, schedule and deliver training programmes focused on adult learning methods and based on employee need, business priorities and best practice
• To monitor and evaluate the effectiveness of training by deploying measurement and feedback tools that track outcomes and ensure alignment of objectives as well as to assess learners
• To provide feedback on learning to managers and learners
• To provide technical support and expertise through query resolution in support of the business in overall development of employees
• To adhere to organisational best practices and legislative requirements (Skills Development Act, Employment Equity Act)
• To provide support with regard to new projects and technology
• To build and maintain relationships with relevant divisions/departments to ensure sufficient knowledge of related Glacier products, processes, legislations and regulatory frameworks
• To maintain a consistent service delivery to ensure client retention and satisfaction
• To provide an efficient and effective coaching process to staff
• To engage with appropriate interventions to ensure own professional development.

Qualifications, Skills and Experience

• Degree or Diploma with 2 to 3 years experience in training, or qualified by extensive experience.
• 3+ year’s relevant business experience and product knowledge
• Previous or current training related experience in a Client Services environment would be advantageous
• Facilitation/ presentation of training
• Training Assessments and feedback/ reporting
• Training material/content development and updating
• Training Queries, ad-hoc support and projects