TECHNICIAN (CAPE TOWN MUST RESIDE THERE)

ESSENTIAL IS A DRIVERS LICENSE AS YOU VISIT CUSTOMERS ON SITE

Main Responsibilities:
• Maintaining a friendly and organised customer service environment and ensuring that client queries are handled accurately in a professional manner and that you are presentable at all times.
• Assisting with technical support provided by the department, both telephonic and at the counter.
• Responsible for the mechanical and electronic testing and repairing of all products supported by us.
• Ensuring that all equipment repaired and tested performs in their original state and to our quality standard.
• Logging all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced, and assisting the Production and R&D department in establishing of failure trends and suggesting possible improvements to our product(s).
• Assisting with the designing and improvement of test jigs to improve our service capabilities.
• Responsible for the capturing of SAP and or CRM transactions during the service and repair processes.
• Assisting when necessary with other ad-hoc duties; i.e. training, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.
• Managing optimal relationships with the client base, ensuring that the needs of the client come first.
• Maintaining the highest level of neatness and adhered to all Occupational Health and Safety standards.

Required Qualifications / Experience:
• Minimum of N3/S2 (Electronic Engineering) and working towards a qualification OR at least 2 years’ experience in an electronic/mechanical repair environment.
***Mechatronics is preferred as is customer service and repair type experience.
• Good knowledge and understanding of electronics/mechanical concepts and the ability to test, fault find and repair equipment to component level.