Reference: 5942 CDS

Job Description:

The Technology Services Helpdesk Consultant is the glue between the Technology By Design team, the technical infrastructure, equipment, services and LRMG staff. Therefore, this incumbent must have great interpersonal skills and emotional quotient. The ability to analyze and troubleshoot is important but more importantly, the ability to do so in a collaborative effort with the Technology By Design team is crucial.
Providing end-user (1st line through to 2nd level) information technology assistance, support, maintenance and advice.

Qualifications:

A formal Information Technology tertiary qualification (Degree or similar)
IT Diploma or equivalent
MCSE or MCITP
ITIL V3 Certified ideal
SharePoint Certified ideal;
Office 365 advantageous;
VMWARE VCP Certified advantageous;