An internationally owned call center concern in Bellville is looking to appoint a Tier 2 Systems Engineer (Wintel Server Support) with Main Duties/Responsibilities:
Troubleshoot, diagnose and resolve technical incidents relating to primarily Microsoft infrastructure technologies (Windows Server, AD, DNS, etc); Perform root cause analysis and remediation of problem records; Implement infrastructure changes and projects; Liaise and closely work with ITIL process based teams such as Incident Management, Change Management and Problem Management; and Use ITSM toolsets for tracking all work progress.

Essential Knowledge/Skills:
Fluent in English verbal and written communication; Willing to be cross-trained within the team; and Able and willing to travel to the UK and Europe offices (current valid passport).
Our customer demands our technical teams to pass criminal and credit vetting; Minimum 2 year Windows Server Experience; Very strong ability to diagnose and resolve technical issues; Experience in Active Directory backend support (AD, DNS, DHCP, Group Policy, etc.)

Desirable Knowledge/Skills:
Understanding of IP addressing, subnets, routing, firewall behaviour etc; Server Hardware Management (IMPI) experience - HP/Dell/IBM/UCS
VMware Knowledge; and Citrix Xenapp/Xendesktop Knowledge.

Essential Qualifications
MCSA/MCSE: Server Administrator on Windows Server 2008 or higher (In progress or completed)
Desirable Qualifications
MCITP and VCP501