Trade Area Manager Banking - Durban Verfied

R 521000 per annum Durban, Kwazulu-Natal Durban, Kwazulu-Natal 11 days ago 12-10-2021 1:54:58 PM
**Compulsory Requirements: RE 1 (preferred)or 5 Required + Degree (business related)

Designation: Trade Area Manager MB KZN
Category: Middle Management
Location: Durban
Workplace:
Management Style:

Overview:
MAIN PURPOSE OF THE JOB
To manage the sales force within defined regional territory. Responsible for managing the sales operations, meeting targets, and managing the sales team in the region. Support the bank’s drive to deliver a multi-channel distribution capability to its customers. To provide supervision to subordinates.
Behavioural (COMP)
Analyzing – Intermediate
Coping with Pressures and Setbacks - Intermediate
Delivering Results and Meeting Customer Expectations - Intermediate Leading and Supervising - Intermediate
Planning and Organizing - Intermediate
Presenting and Communicating Information – Intermediate

Minimum Education
Degree (Business related qualification) at NQF Level 7 RE 1 (Key Individual)

Minimum Experience
8 years management experience in branch or equivalent experience within bank or retail distribution

Technical (COMP)
Exceptional people skills - Intermediate
Self-driven results oriented – Intermediate
Sales Targets
• Support the bank’s drive to a more diversified customer, channel, and product capability. Support and drive the implementation of branch component of the bank’s strategy
• Ensure the region meets the assigned targets in all product categories
Develop region specific plans to ensure customer growth and retention as well as revenue growth
Manage Productivity
• Capacity Planning
Ensure branches have adequate skilled staff of the right caliber to deliver on customer service and sales expectations
• Planning and Scheduling of Work/Activity
Manage scheduling requirements within the branches in terms of contribution and targets of all products
Plan productivity targets and deploy daily/weekly/monthly prioritized work/Activity schedules with appropriate deadline targets and input levers
Set, monitor, and review workload schedule
• Productivity Control
Monitor and review productivity progress against deadline targets and output levers
• Quality Control
Ensure that all productivity and in branch processes result in producing high quality deals and customer satisfaction
Ensure that all productivity and in branch processes adhere to the company’s internal controls framework
• Branch Profitability
Optimize branch profitability considering local market potential and customer needs
Manage Operational Performance
• Develop and implement operational improvements
• Ensure nonvalue added activity that negatively impacts on the customer is reduced and eliminated in all operational processes
• Influence, Manage & embed change journeys to meet current business requirements
• Implement operational improvement processes to reduce risk, minimize costs and improve operational performance
• Develop a high-performance team and step change
Promote and uphold company performance standards, values driven culture and work ethic
Develop and implement initiatives required to deliver step change in the following aspects of the business:
• Sales performance of new and existing products Operational risk and compliance
Branch profitability Productivity levers Customer service Product diversification
• Operational excellence
Right first time- Doing things right for the customer High Productivity
Manage the human resource
• Recruitment & Employment
Ensure all recruitment and employment is carried out in accordance to company procedure and in compliance with current employment law
• Staff Training & Development
Establish goals and objectives for self and team and implement accordingly to help support/improve job performance (experience, ability & competence)
Be aware of and promote operational best practice and performance standards Develop and monitor performance standards
Identify individual training needs
Implement, monitor, and review training and developmental plans
• Monitor and manage KPI’s
Achieve the Area Targets relating to Service, Customer Growth, Sales, Staff Engagement, Learning & Development, Personal Development, Costs, Fais, Risk and Compliance
• Performance Management & Staff Appraisals
Monitor, review, and address employee under performance, maintaining appropriate records in accordance with company procedures
Conduct and perform annual performance appraisals
Ensure the appropriate systems and processes are in place to measure and manage staff performance and to coach and develop a high-performance team
• Discipline & Grievance Procedures
Monitor, review, and address employee under performance, liaising with the HR representative and maintaining appropriate records in accordance with the company procedures as required
Address any employee discipline or grievance issue, maintaining appropriate records in
accordance with company procedures.
Customer
• Create and maintain productive relationships with internal and external clients by providing advice and assistance.
• Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation, and regulations.
• Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
• Always build a positive image by exceeding client expectations
• Always treat internal and external customers fairly

Recruiter: Sa Recruit