Trade Counter Manager - Johannesburg

Trade Counter Manager (EE)
Johannesburg
R 60 000, 00 CTC

Minimum requirements:
Matric/Grade 12/Equivalent
5 years’ experience in products, sales and customer service with at least 2 years in a team leadership role
MS Office, Word, Excel, PowerPoint

Main Responsibilities
Trade Counter Operations
Ensure staff responsible for each category manage their stock portfolios efficiently and effectively which includes merchandise and pricing portfolio
Manage sales stock to ensure stock availability, stock counts for ordering, and stock pricing
Oversee that stock is correctly displayed and priced for customer convenience
Train departmental staff on product knowledge
Manage day-to-day activities of the till staff which includes but not limited to cash-up, till floats, overriding and authorisation of transactions

People Management
Manage the Technical/Repairs Department within the Trade Counter for efficient customer service
Manage floor staff including Pullers and Packers for replenishment of stock in the shop and assisting customers
getting stock to their vehicles
Manage till or cashier staff in terms price authorisations and overrides
Manage sales staff involved in pricing of products, customer support on the floor, and merchandising
Manage performance and development of direct reports

Quality and Compliance
Adhere to specified standards, policies, practices and procedures
Prevent losses, wastage or misuse of time, materials or equipment
Use appropriate tools to conduct work, and ensure quality, accuracy and completeness of all deliverables
Identify and recommend areas/ways to improve processes
Maintain a neat, clean and organised work area

Team Collaboration and Individual Performance
Collaborate and work closely together in a team or group
Align own behaviour with the organisation culture and values
Achieve performance objectives as agreed with the line manager

Skills & Knowledge
Attention to detail
Communication skills
Planning and organising skills
Interpersonal skills
Managerial skills
Ability to transfer expert knowledge management

Product knowledge
Sales
Customer service
AccPac
Retail Management System (RMS)
MS Office applications

Attributes
Adhere to principles and values
Delivery orientated
Customer-centric approach
Resilient
Conscientious
Positive attitude
Self-driven

Please take note that initial correspondence will be via email

Correspondence will be entered into with short-listed candidates
If you have not received a reply within 3 weeks please consider your application unsuccessful

The biggest job-related Twitter account in the world Best Business Blog Winner / SA Blog Awards 2013