VIP Host - Johannesburg Verfied

Salary Negotiable Johannesburg, Gauteng Johannesburg, Gauteng 7 days ago 24-11-2021 7:39:20 AM
We have an AMAZING career opportunity for a VIP Host to join a leading online sports betting company in Johannesburg. You will be responsible for implementing their VIP customer program and will be the point of contact for VIP customers. Does this job sound like the perfect challenge for you? Keep reading!

Your key job responsibilities as the VIP Host in Johannesburg will include:

- Develop relationships telephonically with VIP clients to retain and grow customer loyalty by selling products, services and experiences relevant to the customer
- Manage customers’ requests and VIP inbound calls to resolution
- Answer all customer queries in a prompt and professional manner
- Obtain feedback from clients with regards their experience
- Engage with VIP customers and provide a customer experience that will support brand loyalty ensuring the company as the sports betting brand of choice
- Utilise customer recognition triggers to enhance customer experiences for relevant VIP customers
- Communicate and conduct regular follow-ups with existing and potential VIP clients to maintain the relationship
- Monitor specific VIP customer accounts including developing customer accounts to increase customer visits to promote revenue growth
- Manage VIP customers using CRM in line with targets
- Attend to incoming customer needs or queries e.g. hotel bookings, restaurant bookings, player offers
- Work within current business strategies and recognise potential opportunities for new business and customer acquisition
- Attend events with customers to raise awareness around the brand and VIP program, as required
- Action leads received via the Gaming system and respond to these leads
- Maintain the confidentiality of customer’s information
- Recognise customers on special occasions including birthday and other important dates

Requirements for this VIP Host job in Johannesburg:

- Minimum 3 years’ experience in a customer service, a contact centre or sales environment
- Experience dealing with high end and VIP customers is an advantage
- Having an interest and experience in sports is preferred
- High levels of communication and selling skills are required
- May be required to work extended hours (including after hours; weekends and public holidays)
- Energetic positive individual with great interpersonal skills and an ability to handle confidentiality