Virtual Technical Support Associate Verfied

R 51 per hour Not Specified more than 14 days ago 07-04-2021 9:20:14 AM
28-04-2021 11:56:52 AM
This is an opportunity to work within a multinational technology company, operating in a 24/7 environment supporting the North American and UK markets, most of the shifts are overnight and shifts may require you to work weekends and public holidays. Shifts are either 4 days, 10 hours per shift or 5 days, 8 hours per shift.
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A Technical Support Associate (TSA) is a critical part of our client's mission to deliver timely, accurate and professional customer service.  Your mission will be to provide outstanding customer and technical support for customers in regards to Digital devices and platforms.
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Type of Role: Permanent, Full Time, shifted environment.
* Training will be provided
* Equipment /hardware: will be provided, all required computer equipment with a headset that remains property of the client
* Ability to work overtime as required by business
* Maintain regular and reliable attendance, including the daily schedule as assigned

Must Be Tech Savvy:?
* Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
* Ability to translate complex technical information / instructions into a simple language that would ensure seamless trouble shooting
* Ability to problem solve
* Awareness of latest trends and developments in the technology industry
* Demonstrate the ability to apply knowledge to new situations
* Be able to use judgement and common sense to answer customer questions
* Demonstrate willingness to share knowledge with team members and customers

Qualifications Required: ?
* Completed NQF Level 4 qualification or higher
* At least 3 months of work experience (any environment)
* Internet requirements: dedicated 10MB upload and download speed uncapped Fibre (LTE lines are not eligible)
* Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable
* Good command of English (verbal and written)
* Typing, phone, and computer navigation skills
* Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools
* Ability to cope well in a high pressure environment while maintaining high quality outputs
* South African Citizen/Permanent Resident/Holder of legal right to work in South Africa